Privacy Policy

Introduction

Data protection is a matter of trust, and our customer’s trust is important to us. Mawingu
Networks (“We,” “Our” Or “Us”) is committed to protecting your privacy. This Privacy Policy
explains how your personal information is collected, used, and disclosed by Mawingu.
The Privacy Policy applies to our website, customer portals, mobile applications, and
associated subdomains (collectively, our “Service”) alongside our application, Hotspot. By
accessing or using our Service, you signify that you have read, understood, and agreed to
our collection, storage, use, and disclosure of your personal information as described in this
Privacy Policy and our Terms of Service.

Definitions and key terms

For this Privacy Policy:
• Customer: Refers to the company, organization, or person who signs up to use the
Mawingu Service to manage relationships with your consumers or service users.
• Personal Data: Any information that directly, indirectly, or in connection with other
information –including a personal; identification number, allows for the
identification or identifiability of a natural person,
• Service: Refers to the Service provided by Mawingu Networks Limited as described
in the relative terms and on this platform
• Company: When this Policy mentions “Company,” “we,” “us,” or “our,” it refers to
Mawingu Networks Limited and is responsible for your information under this Terms
& Conditions
• Device: Any internet-connected device such as a phone, tablet, computer, or any
other device that can be used to visit Mawingu Networks and use the services.
• IP address: Every device connected to the internet is assigned to a number known as
an Internet Protocol (IP) address. These numbers are usually assigned in geographic
blocks. An IP address can often be used to identify the location from which a device
connects to the internet.
• Cookie: Small amount of data generated by a website and saved by your web
browser. It is used to identify your browser, provide analytics, remember
information about such as your language preference or login information
• Country: Where Mawingu Networks Limited or the owners/founders of Mawingu
Networks are based, in this case, is Kenya.
• Staff: Refers to those employed by Mawingu Networks Limited or are under contract
to perform a service on behalf of one of the parties.
• Third-party Service: Refers to advertisers, contest sponsors, promotional and
marketing partners, and others who provide our Content or whose products or
services we think may interest you
• Website: Mawingu Networks site, which can be accessed via this URL:
https://wwww.mawingu.co
• Mobile App: Refers to any application designed by Mawingu to run on a mobile
device such as a phone or tablet.
• Customer Portal: Any digital information center designed by Mawingu to give its
customers access to services and information they need.
• You: A person or entity that is registered with Mawingu to use the
Services

Information We Collect

We collect your personal information with your knowledge and consent when you register
for a specific product or Service, subscribe to our Services, visit our site, respond to a survey,
or fill out a form.
• Name /username
• Password
• Phone numbers
• Email address
• Your contact details, such as social media handles, phone numbers, and
emails
• Your account information, such as your bundle package, top-ups,
subscriptions, billing statement, and invoices
• We have CCTV Devices installed at strategic points in our office to provide a
safe and secure environment as a part of our commitment to staff safety,
security, and crime prevention.
• Your call data records phone numbers that you call or send messages to, log
of calls, messages, or data sessions on the Mawingu network, and your
approximate location
• When you use Mawingu Networks WIFI, we collect phone numbers and
provide user names and access codes. We record the device address and log
data usage, duration, and date sent/received.
How We Use the Information we collect
Any of the information we collect from you may be used in one of the following ways:
• To enhance your experience (your information helps us to better respond to
your individual needs)
• To process transactions
• To administer a promotion, survey, or other sites, and system feature
• To send SMS and periodic emails
• To improve our Service (we continually strive to improve our service offerings
based on the information and feedback we receive from you)

When we use customer information from third parties

We receive information from third parties, e.g., receiving information from a third party that
provides automated network intrusion detection services.

Disclosure of Information

We may share your personal information with our current and future affiliated companies.
We may involve trusted third-party service providers to implement functions for us, such as
hosting. We will likely share your personal information, and possibly some non-personal
information, with these third parties to enable them to perform these services for you and
us.
We may share portions of our log file data, including IP addresses, for analytics purposes
with third parties such as web analytics partners. If your IP address is shared, it may be used
to estimate general location, connection speed.
We may also disclose personal and non-personal information about you to the government
or law enforcement officials as we, in our sole discretion, believe necessary or appropriate
to respond to claims, legal process, to protect our rights and interests or those of a third
party, the safety of the public or any person, to prevent or stop any illegal, unethical, or
legally actionable activity, or to otherwise comply with applicable court orders, laws, rules,
and regulations.

Where and when we collect information from customers

We will collect the personal information that you submit to us. We may also receive
personal information about you from third parties as described above.

How we use your email address

We only send emails to people who have authorized us to contact them directly. We do not
send unsolicited commercial emails because we hate spam as much as you do. Email
addresses submitted only through the Service subscription process will be used for the sole
purpose of sending you subscription information and updates about your subscription.

Transfer of information to other countries

We are incorporated in Kenya. Information collected via our website, mobile applications,
and customer portals through direct interactions with you or our help services may be
transferred outside Kenya from time to time. We will make sure that your information is
adequately protected per the applicable Data Protection Laws.

Security of the information collected through our services

We take precautions to protect the integrity and confidentiality of your information. We
have physical, electronic, and managerial procedures to help safeguard, prevent
unauthorized access, maintain data security, and correctly use your information. We
enforce measures to ensure integrity and confidentiality of your data via controls around
information classification, access control, cryptography, physical and environmental
security, and monitoring and compliance.
Updating and correcting your information
You can contact us to update or correct your data, change your package subscription,
change your preferences with respect o communications and other information that we
maintain. To protect your privacy and security, we may take reasonable steps such as
request information from you to verify your identity before making any changes or
corrections to your account.

Your Rights

Subject to legal and contractual exceptions, you have rights under Kenya Data Protection
Act 2019 concerning your Personal Data. These are listed below: –
• Right to be informed that we are collecting Personal Data about you.
• Right to object and withdraw your consent to the processing of your Personal
Data. We may continue to process if we have a legitimate or legal reason to do
so.
• Right to access Personal Data that we hold about you and request information
about how we process it.
• Right to request transfer of your Personal Data in an electronic format.
• Right to request restricted processing of your Personal Data, noting that we may
be entitled or legally obligated to continue processing your data and refuse your
request.
• Right to request that we correct your Personal Data where it is inaccurate or
incomplete.
• Right to request that we erase your Personal Data noting that we may continue
to retain your information if obligated by the law or entitled to do so.
We may need to request specific information from you to help us confirm your identity and
ensure your right to access your Personal Data.

Data Retention Period

We keep your information only so long as we need it to provide Service to you and fulfill the
purpose described in this Policy. We will only retain your Personal Data for as long as
reasonably necessary to fulfill the purposes we collected it for, including to satisfy any legal,
accounting, tax, regulatory, or reporting requirements. We may retain your Personal Data
for a more extended period in the event of a complaint or if we reasonably believe there is a
prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for Personal Data, we consider the personal
data’s amount, nature, and sensitivity. The potential risk of harm from unauthorized use or
disclosure of your Personal Data, the purposes for which we process your Personal Data,
and whether we can achieve those purposes through other means.
Anonymized information that can no longer be associated with you may be held indefinitely.

Data Storage Protection

Mawingu Networks implements various security measures to maintain your personal data’s
safety when you subscribe to our services, submit information, or access your account. We
offer the use of a secure server. All supplied sensitive information is transmitted via Secure
Socket Layer (SSL) technology then encrypted into our Database only to be accessed by the
authorized user required to keep the information confidential.

Your Consent

By using our services, registering an account, or making a purchase, you consent to this
Policy Privacy

Cookies

We use cookies to identify the areas of our website that you have visited. A cookie is a small
piece of data stored on your computer or mobile device by your web browser. We use
cookies to personalize the content you see on our website, mobile application, and
customer portals. The type of information gathered is non-personal such as the Internet
Protocol (IP) address of your computer, MAC address, the date and time of your visit. We
may also use this data in aggregate form to develop customized services – tailored to your
interests and needs. You can disable cookies depending on the browser you are using.
However, if you disable Cookies, you may not be able to access functionality on our sites
correctly or at all.

Marketing

You may be required to opt-in or give any other form of explicit consent before receiving
marketing messages from us. You can ask us to stop sending you marketing messages at any
time by writing to us at info@mawingu.co or by following the opt-out links on any marketing
message sent to you or by attending to us or contacting us at any time through the provided
contacts.
Where you opt-out of receiving these marketing messages, this will not apply to Personal
Data provided to us as a result of a product, subscribed Service, warranty registration,
product or Service experience, or other transactions.

Credit Card and Payment Data

Regarding any credit card or other payment processing details you have provided us, we
commit that this confidential information will be stored in the most secure manner possible.

Governing Law

The Kenya Data Protection Act 2019 shall govern this Policy and your use of our services.
Your use of our services may also be subject to other laws. The Act Principes include
requirements such as
• Personal Data should only be collected to fulfill a specific purpose, and it
should only be used for that purpose.
• Personal Data collected must be processed in a fair, legal, and transparent
manner
• Data subjects have the right to access their own Personal Data. They can also
request a copy of the data

Links to Other Websites

Our website may contain links to other websites that we do not operate. If you click on a
third party link, you will be directed to that third party’s site. We strongly advise You to
review the Terms & Conditions of every Site You visit. We have no control over and assume
no responsibility for the content, Terms & Conditions, or practices of any third-party sites or
services.

Amendment to this Policy

If we decide to change our privacy policy, we will post those changes on this page and
update the Privacy Policy modification date.

Third-Party Services

We may display or make available third-party content, including data, information,
applications, and other services, or provide links to third-party websites or services. You
acknowledge and agree that we shall not be responsible for any Third-party Services,
including their accuracy, completeness, timeliness, validity, copyright compliance, legality,
decency, quality, or any other aspect. We do not assume and shall not have any liability or
responsibility to you or any other person or entity for any Third-Party Services.

Tracking Technologies

• Google Maps APIs –this is a robust tool that can create a custom map, searchable
map, check-in functions, display live data syncing with location or plan routes.
Google map API may collect information from you and your device for security
purposes which are per its Privacy policy
• Cookies – we use cookies to enhance the performance and functionality of our
services. Without these cookies, you would be required to enter your login details
every time you visit our sites, as we would not remember that you had logged in
previously.
Local storage –also known as DOM (Document Object Model storage) storage,
provides web apps with methods and protocols for storing client-side data. Web
storage supports persistent data storage, similar to cookies but with a greatly
enhanced capacity and no information stored in the HTTP request header
Sessions –we use Sessions to identify the areas of our websites that you have visited.
A session is a small piece of data stored on your computer or mobile device by your
web browser.

Information about General Data Protection Regulation (GDPR)

We may be collecting and using information from you from the European Economic Area
(EEA). We ensure your data and privacy is secured and comply with the GDPR guidelines.

Contact Us

Don’t hesitate to contact us if you have any questions
Via Email: info@mawingu.co
Via phone Number: 0111194444